In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.
**Job functions Include but are not limited to**:
- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
- Researches and finds a solution for customer's disputes, questions and concerns related to the account status.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.
**Job Knowledge and Skill**:
- Good oral and written communication, listening and interpersonal skills.
- Good conflict resolution and negotiation skills.
- Good organization and problem-solving skills.
- Demonstrated ability to take a responsive customer service approach to work activities.
- Business Acumen (Knowledge)
- Continuous learning
- Resolution of problems and conflicts.
- Negotiation, influence and analytical aptitude
**Requirements**:
- Knowledge and skills. Basic understanding of the auto finance industry
- Experience. Knowledge on excellent Customer Service/Collections techniques (call center based preferably)
- Academic level. High School diploma / Bachelor's degree preferred
- Technical skills. MS Office Intermediate
- Language: Fluent English
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico
