Job DescriptionIn this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.**Job functions Include but are not limited to**:- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.- Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.**Job Knowledge and Skill**:**Requirements**:- High school diploma required; BA degree preferred.- Knowledge of collections techniques, business practices, and related state and federal regulations.- MS Office intermediate.- Fluent English.Competencies- Action Oriented.- Dealing With Ambiguity.- Conflict Management.- Customer Focus.- Decision Quality.- Interpersonal Skills.**Schedule**:Availability to work 48 hrs per week- Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pmDepending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.Aguascalientes Aguascalientes Mexico