Collections Specialist for a Fast Paced Growing Company GC Realty & Development, LLC, is an excellent property management company looking for a driven, tech savvy person to fill their open Collections Specialist role in their rapidly growing property management company.
GC Realty is an award-winning industry leader focusing on being a hero to our clients by building wealth one happy resident at a time.
GC Realty is working with over 400 housing providers, many who are out of state, to provide top notch housing for Chicagoland renters.
We know quality homes and being responsive to resident needs will create satisfied families which helps our clients build a sustainable rental business.
This is especially important when our clients live all around the world and cannot do what we can do on the ground here.
The successful Collections Specialist candidate will be r esponsible for proactively managing the entire collections process, ensuring timely and effective communication with residents and clients regarding delinquent rent.
This role involves making regular collection calls, setting up and monitoring payment plans, and handling difficult conversations with professionalism and empathy .
This role can quickly advance your career!
You'll gain hands-on experience working with a powerhouse team in a growing business, with the opportunity to impact the trajectory of company growth with new ideas you bring to the position.
You'll be expected to continually develop and master new skills, and with the help of GC Realty, you will have opportunities to excel.
The job comes with an hourly rate of $6 to $8 USD.
What You'll Get Hourly rate of $6 to $8 USD, based on experience.
10 days of PTO every year 6 holidays plus own birthday holiday Annual performance bonus opportunities Get a 5 star Google Review and get a bonus!
Join our Better Book Club and earn money!
Fun, hard working environment with a team that really cares about their clients and tenants Open and honest communication, able to have difficult conversations effectively Opportunities to learn tons of new things independently What You'll Do Own the Collections Process - Take full responsibility for managing the entire collections process, from initial contact to final resolution, ensuring all delinquent rent issues are handled efficiently and professionally.
Resident Outreach and Payment Plans - Make at least 80 collection calls per day, contacting delinquent residents regularly.
Setting up and managing payment plans, ensuring timely follow-up on missed payments within 24 hours, and overseeing the 5-Day Notice process.
Documentation and System Management - Accurately document all collection activities in internal systems Handle Delinquency Reports and Analysis - Monitor and analyze delinquency reports.
Communication and Customer Service : Follow standardized scripts for resident communication, manage difficult conversations, and provide remarkable customer service through phone, email, and Live Chat.
Ensure all communications are responded to within 2 business hours.
What You'll Bring At least 1 year of experience in Customer Service and Administrative related tasks Provable experience owning Collections processes Fluent English communication skills with a neutral accent Schedule availability to work Monday to Friday 8:00 am to 5:00 pm Central Standard Time Modern computer equipment and quiet working space Extreme personal initiative and interest in learning with a strong work ethic Organization and planning with the ability to think analytically Desire to focus on required outcomes with on time delivery A love for processes and continuous optimization = Better Results Hunger to learn new software and tech systems with the ability to be flexible and adaptive to changes What We Need Your updated resume in English.
When prompted, a short video introduction uploaded to our system Continuous energy and curiosity through the process!
The GC Realty Experience What makes The GC Realty Experience so special?
Every day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, WHATEVER IT TAKES, and BETTER RESULTS .
The GC Realty Experience is simply part of our DNA.
You see it in our words, actions, and decisions every single day.
We want any GC team member, client, resident, vendor, or anyone that comes in contact with the brand to feel the GC Realty Experience.
We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.
The GC Realty Experience is our way of doing business, it is our North Star.
By consistently delivering The GC Realty Experience, we build trust among our tenants, clients, vendors, and all those who interact with our brand.
It drives accountability and collaboration among us, fostering a culture of excellence and constant improvement.
You may find it easy to follow in good times, but it's when you're dealing with especially difficult issues that the GC Realty Experience shines brightest, separating us from our competitors.
It doesn't matter where you sit in the company.
You make the GC Realty Experience a reality every day.
At GC Realty, we value people from different backgrounds and experiences.
We encourage all qualified candidates to apply.
If you're an analytical, fact-based problem solver who enjoys multitasking and communicating with people, and you're looking for an opportunity to build a career in property management, we want you on our team.
Apply now and let's work together to achieve our goals.
We are extremely excited to welcome some new team members into our organization!
We care a lot about our team and do not take this responsibility lightly.
We want all new hires to embrace our culture and fit right in so we take great pride in our hiring process.
We take hiring talent seriously and it can be lengthy at times, but we will always let you know the next step!
GC Realty & Development, LLC is an equal opportunity employer and is excited to expand their team!
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