.Rental Collections Specialist for a Fast Paced Growing Company(Work From Home)GC Realty & Development, LLC, is a real estate brokerage & property management company looking to fill their open Rental Collections Specialist role. GC Realty is an award-winning industry leader focusing on being a hero to our clients by building wealth one happy resident at a time. GC Realty is working with over 500 housing providers, many who are out of state, to provide top notch housing for Chicagoland renters.The successful Collections Specialist candidate will be responsible for proactively managing the entire collections process, ensuring timely and effective communication with residents and clients regarding delinquent rent. This role involves making regular collection calls, setting up and monitoring payment plans, and handling difficult conversations with professionalism and empathy.What You'll GetHourly rate of $6 to $8 USD, based on experience.10 days of PTO every year6 holidays plus own birthday holidayAnnual performance bonus opportunities5 star Google Review cash incentivesJoin our Better Book Club and earn money!What You'll DoOwn the Collections Process - Take full responsibility for managing the entire collections process, from initial contact to final resolution, ensuring all delinquent rent issues are handled efficiently and professionally.Resident Outreach and Payment Plans - Make at least 80 collection calls per day, contacting delinquent residents regularly. Setting up and managing payment plans, ensuring timely follow-up on missed payments within 24 hours, and overseeing the 5-Day Notice process.Handle Delinquency Reports and Analysis - Monitor and analyze delinquency reports.Communication and Customer Service - Follow standardized scripts for resident communication, manage difficult conversations, and provide remarkable customer service through phone, email, and Live Chat. Ensure all communications are responded to within 2 business hours.What You'll BringProvable experience owning Collections processesAbility to Get Stuff Done!Fluent English communication skills with a neutral accentSchedule availability to work Monday to Friday 8:00 am to 5:00 pm Central Standard TimeModern computer equipment and quiet working spaceExtreme personal initiative and interest in learning with a strong work ethicA love for continuous optimization of the process of collections = Better ResultsWhat We NeedYour updated resume in English.When prompted, a short video introduction (follow Wedge instructions)Continuous energy and curiosity through the process!The GC Realty ExperienceWhat makes The GC Realty Experience so special? Every day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, WHATEVER IT TAKES, and BETTER RESULTS. The GC Realty Experience is simply part of our DNA. You see it in our words, actions, and decisions every single day
