We are seeking an experienced and highly detailed Medical Collections Specialist to join our Revenue team. The Medical Collections Specialist is the primary source for managing patients' delinquent accounts, including sending accounts to collections. This position will be responsible for arranging repayment agreements with the patient and assisting in other parts of the billing office as needed.ON SITE, TIJUANA M.X.Duties and Responsibilities Explain benefits to patients Contact patients regarding outstanding co-payments and deductibles Process patient and/or insurance refund requests Submit appeals for denied claims Send medical records and other documentation requests to insurance (as needed) Review EOBs and Post Payments Review/Monitor reports (Pending charges, A/R, Medical records & tasks) Research & resolve outstanding claim issues Work with report management system Check benefits through InstaMed, Navinet, Masshealth, or any other website that checks benefits and eligibility Use the organization's EMR system proficiently Use ERM's eligibility tool to see if insurance is active Follow the routine protocol of further task creation for all departments in case of approval or denial Use Excel proficiently Demonstrate knowledge of services, professionalism, and outstanding customer service Adhere to established procedures for inter-office communication and other guidelines related to the job and the company Take part in chat and email communication with patients and other clients Perform other related duties as assigned Minimum Requirements Expert knowledge of Microsoft Office (Outlook, Excel, and Word) 1+ years of collections or relevant experience required Effective communication skills, ability to work in a high volume patient environment, results and goal-oriented, ability to set priorities and meet deadlines, strong attention to detail, self-starter, and Service Excellence skills Ability to multi-task effectively Quality improvement philosophy with high level of job accuracy, efficiency, and dependability Maintain 100% confidentiality relating to all patients, corporate, financial, and proprietary information. Benefits Commissions IMSS 100% Vacations (after the first year) Christmas bonus Paid training Weekends off Mexican holidays off Pay: $16,000.00 per month #J-18808-Ljbffr