.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: Great people make Schneider Electric a great company. What do you get to do in this position? This position is accountable for collections in SAP Hanna, Q2c and Customer Portals in an accurate and timely manner. They will be joining a fast-growing department in the SE USA Collections group. Essential Functions in Collections: Ability to comprehend and communicate effectively with the customers (written & verbal) Successfully manage accounts receivables portfolio and collect on accounts past due Strategize collection activities to maximize cash receipt Establish and maintain accounts receivable communication with customers through phone/email Communicate with customer to attempt to bring resolution to unpaid accounts Document all accounts receivable communications on the internal system for collections including coding of customer disputes and promise to pay Meet defined process targets and activity metrics SLAs Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities Help in high-level negotiation with delinquent customers by calling and sending reminders Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments (i.E., credits, charge backs, etc.) Follow up with collection and allocation of unapplied credits or payments Investigate and resolve customer nonpayment, short payment and/or disputes Provide feedback to management concerning possible problems or areas of improvement Make recommendations to implement improved processes through lean & Six Sigma Participate in team planning meetings Work and maintain KPI on a monthly basis Qualifications This job might be for you if you fit the following Requirements: Education Required: Bachelor's degree (Accounting, Finance, Business Administration, Economics, International Business or similar) Experience Required: 1 year in Collections SAP experience preferred or related ERP systems. Q2C experience desired but not required Excel required Travel: Willingness to travel, valid Passport and visa Language: English required; French desired but not required If our recruiting team determines your background may be a good match for this position, we'll contact you directly regarding the next steps in the process. Internal mobility is a top priority at Schneider Electric. If you're looking for your next step or want to try something new, applying for an internal opportunity can help you further develop your career
