.Collections Specialist, Accounts ReceivableReports To: Senior Manager Accounts Receivable, Credit & CollectionsLocation: Monterrey, MexicoEnvironment: RemoteWork Schedule:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Who We Are:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.
Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.Purpose of Your Work:As a Collections Specialist working within Redwood Logistics, you will be responsible for analyzing customer accounts, confirming receipt of invoices, ensuring timely payment of invoices, proactively alerting operations, and management about any customer issues.
You will be required to update invoices with notes and statuses received from billing, sales reps, outside portals, and customers.
You will also be responsible for summarizing the overall state of your accounts internally and externally.How You Make a Difference Everyday:Own collections of high-volume customer accounts, maintaining communication between several functional groups within and outside the company.Proactively resolve collections by investigating customer invoice status and payment history to inquire about payment status for invoices approaching or at past due status and annotating responses in NetSuite.Maintain accurate reporting of all accounts within your book of business, maintain cadence with sales teams, customers, and different layers of management.Reconcile receivables aging to customer payables aging in order to detect potential billing issues and other process deficiencies.Assist with maintaining customer credit decisions.Create and present ad hoc analysis reports for management.Proactively contribute to process improvement initiatives.Update/create process documentation and training documents.Assist with audit requests and other related accounting projects as requested