.Company DescriptionTeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1,400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.Job DescriptionWe are looking for a self-driven and experienced Collection Specialist to join our team in Guadalajara Jalisco. Acting as a bridge between our Accounting and Customer Support teams by helping our clients clear their missed or outstanding payments.Functions in a fast-paced goal-orientated environment to reduce delinquent accountsDelivers superior performance and results against KPI goalsProactively reaches out to delinquent accounts to collect payment to avoid lapse in servicesTakes inbound calls to collect payment and reactivate services that have lapsed due to non-paymentAssists in the efforts to update contact, company, and billing information to obtain paymentAssists with providing renewal quotes to clients for upcoming renewalsProvides all accounts receivable, customer service and collections efforts for assigned accountsProvides customers with a great experience that increases their lifetime valueDelivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)QualificationsExcellent written and verbal communication skillsBilingual - English, PortugueseMaintains a positive attitude under pressureComfortable handling escalated customer interactionsGreat active listening (and reading) skills to ensure you understand each customer's needsAt least 1 year of working in a call center environmentTime management skills: A multi-tasker that can handle a high volume of calls/tickets/emails/opportunitiesA basic understanding using the Microsoft Suite of productsExperience with CRM tools such as Microsoft Dynamics or FreshDeskAdditional InformationGrab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.Our teams collaborate and work with each other towards a common goal.We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
