Collections Sr Analyst

**Company Description**We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.- Contact customers to collect receivables based on queues assigned.- Document customer contact notes and other relevant collections activities.- Maintain accurate records for customer payment status.- Perform customer account reconciliations.- Action customer statements feedback together with AR team.- Give feedback to AR team on bad debts and debt write-offs.- Provide feedback to AR team on payments allocation queries.- Cooperate closely with AR team in any other customer related topic.- Work closely with Credit Management teams on credit limits management.- Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections' issues and support regular cadence, if any.- Escalate issues and disputes, as appropriate- Perform collection activities following SGS Collections' Policy.- Perform necessary touchpoints with customers/prospective customers, if required.- Support preparation of monthly KPI report and discuss results with stakeholders.- Ensure Collections' KPIs are met.**Qualifications**- Bachelor's Degree in Accounting, Business or Finance- 4+ years of working experience in collections activities and/or in accounts receivables.- Advanced English- Excellent communication skills both in English and Spanish**Additional Information**- We offer you a friendly, supportive and collaborative working environment.- We offer a continuous learning and enrich your career.- Superior Benefits- Hybrid workplace