**Responsibilities**:
- Manages one or more teams that support a segment of Aged Debt (Recovery)
- Manages occasionally complex and variable issues with significant departmental impact
- Shares responsibility for budget, policy formulation and planning; develops recovery strategies to limit portfolio foreclosures, repossessions, bankruptcies, etc.
- Manages all training and development needs for assigned personnel
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
- Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the goals of the entire function; and, requires basic commercial awareness
- Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
- Ensures essential procedures are followed and contributes to defining standards
- Required to persuade and influence others; may negotiate with external parties
**Qualifications**:
- 6-10 years prior experience
- Excellent customer service skills
**Education**:
- Bachelor's/University degree, Master's degree preferred
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Collections Default
- **Job Family**:
Recovery/Write-offs
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting