.**Work Level: 3X****Reports to**: Commercial Experience Head of Global Markes Operations**Scope**: North America**Location**: México**ABOUT UNILEVER**Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.**JOB PURPOSE**The **Market Operations Director** for Commercial Experience team will hold accountabilities for all North America(NA) markets, covering the end-to-end processes of the service, continuous improvement, driving discipline across the 3 Tiers and driving cost saving projects across P2P, R2R, SCFS, and any new service lines that we expand into. The role covers designing & driving the Commercial Experience strategy for the N. America market reporting to Commercial Experience Head of Global Markets Operations.This position provides the leadership, management, and vision to ensure that the NA Operations have appropriate direction, operational controls, administrative and reporting procedures to effectively manage service delivery across countries in scope.**WHAT WILL YOUR MAIN RESPONSIBILITIES BE****I. The person is responsible for delivering the ongoing service**:Leading and operational management of the R2R, StP & SCFS teams comprising c.20 people Leading Procurement, Finance and Business engagement in NA Cluster including being an integral part of the Clusters' Finance Leadership Team Drive effective and comprehensive Joint Business Plans between the Cluster and UniOps - including effective delivery and performance management against the same. This will include among others:- Deployment and delivery of global & local cost reduction and process improvement projects with strong governance- Maintaining the controls discipline and hygiene in clusters while supporting Control Services Teams & Corporate Controller teams to improve the country capabilities in terms of risk management & mitigation- Integration of the Service Lines to ensure that all global and regional services are delivered to the business in accordance with agreed service levels and performance targets, continuously minimizing the probability and impact of any unplanned service interruption- Foster close relationships with the Service Lines to ensure tight integration and harmonized ways of working as part of the wider Global operating model