Community Support Agent

**About Solo Stove**:
This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.

With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.

**Title**: Community Support Agent

**Reports to**: Community Support Lead

**Benefits**: Administrative

A Customer Service Representative, will act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities and Duties
- Listen to customers' concerns, issues, and questions
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers' needs
- Prepare product and customer reports by gathering data collected during customer interactions
- Help customers with their warranty, replacement or return claims needs and report them.
- Processing orders
- Quoting orders

**Education & Experience Requirements**:

- 1-2 years of proven customer support experience or experience as a customer service representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters

**Required Skills/Abilities**:

- Empathy
- Adaptability
- Clear Communication Skills
- Patience
- Problem solving skills.

**Salary**: $19,500.00 - $20,000.00 per month

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- dos: 1 año (Deseable)

Work Location: In person