.At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.We are in this for life.We are changing the trajectory of human health, YOU CAN TOO.**We are searching for the best talent for Complaint Management Business Unit Manager to be in Ciudad Juarez, Mex.****Purpose**:Under minimum supervision, the Complaints Management Business UnitManagerwill be responsible for supervising the Failure Analysis Lab and the Complaints Analysts in the Juarez Facility. This individual will also be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.**You will be responsible for**:Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:- Responsible for WW Complaints entry, management, and closure.- Responsible forassuring compliance with BWI and J&J timeliness metrics.Develops, mentors, plans and coordinates workload for Complaints Quality Engineers and Complaints Analysts.- Responsible for conducting Performance Reviews and set Goals & Objectives for Complaints Quality Engineers and Complaints Analysts in the Juarez Facility.- Plans, develops, coordinates, and directs projects with varying levels of complexity.- Ensure compliance with the company's Quality System policies and procedures and applicable external requirements and standards, including FDA, ISO 13485, and other worldwide regulatory agencies, Johnson & Johnson Environmental, Health & Safety Practices, and other applicable standards as pertains to medical devices