Purpose of the Job:Displays technical understanding and ability to analyze complaints.Processes complaints in a timely manner in accordance with the established complaint handling process and with applicable laws and regulations.Conducts complaint analysis and gathers data to support investigation of non-conformances.Tasks & Main Responsibilities:Records and evaluates complaint submissions.Supports complaint investigations and prepares complaint risk assessment if required.Interacts with global and/or local cross-functional team members (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing, and R&D) in complaint analysis.Communicates with health care providers (HCP), HCP staff, and/or patients to acquire relevant complaint information.Coordinates with other departments to provide complaint data reports as needed.Receives returned goods and sends them to engineering for analysis when needed.Reviews and closes complaint files.Ensures timely processing of complaints.Performs other duties as assigned by supervisor.Minimum Requirements:Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines is required.Work Experience:0-3 years of experience in the medical device industry or quality.Learns and uses strong problem-solving methodologies and tools, focuses on root cause analysis, and shows orientation towards problem prevention.Understanding of DMAIC investigation tools and descriptive statistics.Professional Competencies:Timeliness.Excellent communication and presentation skills (oral and written).Ability to effectively manage multiple activities, projects, and priorities.Displays flexibility and a positive outlook in handling new processes, technology, and general change.Data analysis.Experience working with cross-functional teams, including technical and non-technical work.Readiness to cooperate and helpfulness.Ability to build relationships across functional boundaries at multiple levels internally and externally.IT Skills:Quality Management system software.Proficient user of MS Office, Excel, Word, PowerPoint.Familiarity with Minitab.Language: English 85% written & conversational.#J-18808-Ljbffr