Descripción - ExternaFor more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.We are searching for the best talent for SENIOR COMPLAINTS ANALYST TECHNICIAN ( Fixed term 18 months )to be in Ciudad Juarez Chih.
Salvarcar Plant,Purpose:Principal responsible of product analysis according to Customer Quality Process.You will be responsible for:Under general direction and in accordance with all applicable federal, state and local:- Responsible of customer complaint root cause investigation.- Understand basic principles, theories, concepts and techniques related to customer complaints.
- Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.- Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.- Responsible of ensuring staff and company's compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.- Product analysis of other departments, if needed.- Responsible for tracking, receiving and shipping of the products- Responsible for communicating business related issues or opportunities to next management level- Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures- Performs other duties assigned as needed**Qualifications**:Calificaciones - Externas- High School graduate / technical graduate, or equivalent.- English preferably 25%-50%- Laboratory Experienced- Excellent problem solving and decision-making abilities- Solid organizational skills oriented to details and multiple activities