Job Description - COMPLAINTS ANALYST TECHNICIAN SENIOR (18th Months) (2506230439W)Purpose:Principal responsible of product analysis according to Customer Quality Process.You will be responsible for:Responsible for customer complaint root cause investigation.Understand basic principles, theories, concepts and techniques related to customer complaints.Responsible for coordinating meetings to report potentially related failures to manufacturing, implement corrective and preventive actions, consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.Ensure compliance with policies and procedures of the company's Quality System, as well as applicable external requirements and standards, including FDA, ISO 13485, CMDCAS, PMDA and other global regulatory agencies, Environmental, Health and Safety practices, and other medical devices standards for Johnson & Johnson.Responsible for ensuring staff and company's compliance with federal, state and local Environmental, Health and Safety regulations, policies and procedures.Product analysis of other departments, if needed.Responsible for tracking, receiving and shipping of the products.Responsible for communicating business related issues or opportunities to next management level.Responsible for ensuring personal and company compliance with all Federal, State, local and Company regulations, policies, and procedures.Performs other duties assigned as needed.Qualifications:High School graduate / technical graduate, or equivalent.English preferably 25%-50%.Laboratory Experienced.Excellent problem solving and decision-making abilities.Solid organizational skills oriented to details and multiple activities.Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#J-18808-Ljbffr