Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Compliance Change Control and Policy and Procedure Maintenance Analyst
The Mastercard Transaction Services (MTS) Compliance team is looking for a Policy and Procedure and Change Control Maintenance Analyst to manage the accurate and timely review, processing and implementation of Change Requests based on established procedures. The role will report to the Deputy Chief Compliance Officer and will liaise with the Regional and team leads, change requestors, management and operational teams concerning change requests, checking the accuracy of content, assessing the impact of change, driving and reporting the status of change, and compliance with documentation practices.
Role
Policies and Procedures and Change Control
- Maintain documentation filing system dictating when Policies and Procedures are due for review (e.g., Log, Traceability Matrix, etc.).
- Keep inventory and records of Policies and Procedures, supporting materials, templates, archived versions, etc.
- Communicate Compliance Policies and procedures to management and designated departments.
- Maintenance of the MTS Compliance SharePoint site with up-to-date records
- Receive, analyze and process submitted change requests.
- Review CRs for completeness and adherence to quality procedure.
- Work with stakeholders to assess the impact of change (positive and negative).
- Manage CR change activity from initial request through technical review and implementation.
- Verify, check, and approve new and revised documents.
- Organize and coordinate change implementation plans.
- Monitor data posted to technology projects management platform.
- Maintain change control log files and project workflow status.
- Prepare various reports to management and third parties.
- Provide support and guidance on methods, procedures, and requirements to site personnel.
- Work with the Governance team to implement professional and technical revisions to Change Control Procedures.
- Assist employees with document issuance, access and storage of records as requested.
- Coordinate and utilize system for archiving and (off-site) storage record retention.
- Provide training to relevant personnel on all aspects of the Change Control process.
- Assure that change records are readily retrievable and in inspection-ready condition.
- Check and verify that change orders are accurate, properly cross reference all affected documents, and meet requirements for compliance with external reviewers and internal documentation practices.
- Support the correct and timely implementation of Change Request solutions.
- Assist in drafting of new policies and procedures as directed by Policy and Procedure Manager.
- Participate as required in training on issues affecting own area of work.
- Notify manager of compliance questions and issues.
- Provide support to internal and regulatory audits/inspections as required.
All About You
- University degree in related field
- Experience in compliance, audit, and risk management
- Knowledge of financial crimes and sanctions prevention requirements and controls (AML/CFT, Sanctions, etc.)
- Familiarity with industry practices and professional standard
- Significant background in regulated payments and financial services, especially money transfer
- payment systems
- Working knowledge of a regulated environment.
- Self-motivated with a proven track record of delivering success while working within a team environment.
- Excellent written/oral communication skills for documentation, drafting reports and presentations.
- Excellent communication, presentation and interpersonal skills including the ability to work with and influence colleagues at all levels.
- Excellent problem-solving skills
- Capable of process identification and mapping
- Digitally aware and experienced with process improvement, automation of manual processes.
- Highly competent in use of MS Office tools (PowerPoint, Excel, Visio)
Corporate Security Responsibility
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's g