**Why Vacasa**
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.
Today, we're the largest full-service vacation rental company in North America.
Today, we're one of the fastest-growing vacation rental companies in the world—thanks to the people who give us their best every day.
You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.
**Why Operations at Vacasa**
We live by a simple motto: happy team, happy owners, happy guests.
Our local people are what set Vacasa apart.
We're hospitality professionals dedicated to the communities we work with.
We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
**What We're Looking For**:
Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.
By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.
**What You'll Do**:
- Coordination of in-room guest services directory.
Handle and service all guests' and owners' needs, in conjunction with an approved vendor list.
Establish, when possible, appropriate commission between the vendors and staff.
- Ensure that all arriving guests are notified of room availability within the standard time frame.
Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests.
- Ensure all departments are aware of every aspect of activities and special events within the resort.
Establish a weekly listing of all special events, times and directions for guests and guest services staff.
- Ensure the cleanliness of the lobby, front entrance, and guest registration area.
Ensure the brochure rack is in accordance with the Marketing Department's requirements.
- Coordinate with Guest Services to ensure all guests' requests are handled in a satisfactory manner.
Check VIP and owner units for proper cleanliness and condition before arrival.
Notify Guest Services of return guests and welcome them appropriately.
- Perform special projects and other duties as requested.
**Skills and You'll Need**
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience a plus
- Adhere to all company policies and procedures
**Work Environment and Physical Demands**
- Availability to work Sunday through Saturday, early mornings and evenings as needed
- Ability to use hands to finger, handle or feel, and reach with hands and arms
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
**Compensation**:
- **$5-$7/hr**
**What you'll get**
- Health/dental/vision insurance—100% coverage option based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid vacation & sick days
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture
Please visit our careers page to review our full benefits offerings- Vacasa is committed to maintaining a safe and productive work environment.
Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes.
Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age.
Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of a background check._