Descripción de la empresa
**Fairmont Mayakoba is located in a lush jungle and beach environment designed for relaxation. Join our Front Office Department so together we can contribute with our mission to turn moments into unforgettable memories.**
Descripción del empleo
**What you will be doing**:
- ** Greeting and welcoming our guests while processing their check in and check out.**:
- ** Pre-contacting guests to plan their vacations.**:
- ** Taking initiative to add a personalized experience to our guests stay.**:
- ** Turning moments into memories for our guests through sparkles.**
**Your experience and skills include**:
- ** Service focused personality is essential and experience as a concierge and/or front desk agent.**:
- ** Strong interpersonal and problem solving abilities.**:
- ** Prior experience working with Opera.**:
- ** Bilingual Spanish and English.**
**Requisitos**:
- ** The ability to connect with specified VIP guests prior to arrival to review reservations, making note of but not limited to: arrival/departure time, transportation needs, restaurant bookings, housekeeping service times, amenities requested, and preferences.**:
- ** The ability to field concierge-related requests/inquiries as well as monitoring Concierge-Inbox to review and action guest requests.**:
- ** The ability to assist with phone calls and general inquiries about the property.**:
- ** The ability to act as the voice and heart of all VIP engagement.**:
- ** Flexibility to work on different shifts, weekends, and holidays.**:
- ** Greeting and welcoming our guests while processing their check in and check out.**:
- ** Pre-contacting guests to plan their vacations.**:
- ** Taking initiative to add a personalized experience to our guests stay.**:
- ** Turning moments into memories for our guests through sparkles.**:
- ** Help the front desk team with the group check ins and check outs.