Concierge

**Be part of our team!****Responsabilities**- **Understand customer needs and expectations, and through internal communication and coordination ensure they are ultimately met or exceeded.**:- ** Guide onboarding of new customers.**:- ** Utilizing a standard operating procedure to bring renewal contracts in at full value and on time.**:- ** Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through the process of negotiation, and adjusting quotes as required to ensure the competitiveness of the solution being presented to the customer.**:- ** Ensure timely responses from internal stakeholders back to assigned Accounts for any outstanding queries.**:- ** Constant identification of at-risk contracts and early engagement with internal stakeholders to mitigate revenue erosion.**:- ** Conducting Quarterly account reviews with major accounts (preparing data analysis report and presentation)****Must Haves**- **Excellent spoken and written Spanish/English**:- ** +3 years of professional experience working in a commercial area with strategic customers**:- ** Good Excel, PowerPoint skills**:- ** Proven experience in growing business relationships based on increasing revenue**:- ** Strong organizational capabilities**:- ** Ability to work independently and meet deadlines**:- ** Knowledge of B2B business processes****Nice To Have**- **Good knowledge of mobile and web development stack