.**Company Overview**At Naya Homes, we're building a vacation rental management and hospitality company that empowers homeowners to increase their financial returns while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class in Latam.**Role overview**As a Happiness Agent you'll have a unique opportunity to shape the company, operations, culture, and how we execute tech-enabled operations of short term rental / vacation rental units to quickly grow in density and geographic reach across Mexico (and later Latam). You will be responsible for guest experience and operating a portfolio of apartments and homes with all the operations crossteams (property managers, cleaning personnel, maintenance, and others). You will be on the front lines testing, implementing, and perfecting operational processes and initiatives and helping Naya Homes perfect our operational model. With excellent execution, this role will open doors within the company to new positions or to continue growing in the team.Ultimately, you will help create a new asset class in Latin America by building a world-class international brand that provides an amazing hospitality experience for our guests and provides the best in-market asset performance for our homeowners or institutional real estate holders. Through your work as a Happiness Agent, you will be ensuring the successful monetization of assets & magical guest experiences.Happiness Agents are part of the Operations team and are fundamental to the execution of the Naya Homes Thesis through our "hub & spoke" operating model. Operations will be the heart and soul of what we do by providing a tech enabled yet human connection with our home owners and guests. Through Operations we will provide an incredible and transparent experience for homeowners, manage a distributed network of homes, power our operationally complex hospitality brand and provide guests with unique and magical experiences in all of our locations. Happiness Agents will allow Naya Homes to execute on its valuable guest experience which permits us to achieve higher revenue for homeowners.**Responsibilities will certainly evolve, but early work can look like**:- Manage key KPIs on customer satisfaction and operational efficiency for your portfolio- Coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience.- In the early days, be in charge of onboarding, furnishing, and listing new units- Develop best practices playbook from experience and learnings to help set up training for future happiness agents hires across local and international markets- Develop new market deployment playbooks and operational processes that adapt for the market and transverse markets
