.Who We Are:HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, "all things marketing" operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.We currently have 400+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.Who You Are:You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand "virtual" room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.What You'll Be Doing:- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM- Create best practices on waiting room etiquette and maintaining a great zoom room environment- Enter data into spreadsheets or update office calendars- Answer and route customer phone calls and oversee transfers- Assist and send reviews for customers to complete and score/rate their customer experience- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion- Responsible for pipeline organizing and creating task reminders for the team- Increase your product knowledge and skills by participating in department meetings and trainings- Other duties may be assigned and/or modified as business needs changeWhat You'll Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions