.Connectivity Support Specialist, Mexico (Remote)July 24, 2024About the jobThe main goals of this position are to optimize the performance of accommodation partners and distribution channels connected via API, to guide new partners with their API integrations, and to get the best results out of those partnerships. You will work closely with the business teams, Product Managers, and development teams. Your main responsibility will be to ensure close contact with the Support teams and API partners on the technical and operational level. You will be asked to directly communicate with API partners regarding technical inquiries.What the role is about:Provide Connectivity support on technical, operational, and business fields.Manage inbound requests and API partners with the implementation of API integrations.Troubleshoot API bugs and issues.Drive the QA process by testing new features and functionality.Liaise with product managers and developers on product improvements, documentation, and testing.Responsible for adoptions of API products and functionality.Work in collaboration with internal stakeholders and provide training/workshops.Qualifications:Minimum 2 years of relevant working experience.Excellent English and Spanish skills, both written and spoken.Strong interpersonal and negotiation skills.Experience and knowledge of APIs, ability to interpret JSON and XML data.Good communication and analytical skills.Solution-oriented and result-driven.Ability to multi-task and flexible attitude.Strong work ethic; self-directed and resourceful.Proactive, flexible, and capable of working independently as well as in a multicultural team.Database query knowledge (SQL) is a plus.Experience in the travel, hotel, and/or vacation rental industry is a plus.HubSpot experience is a plus.Based in the Mexico area.The OfferYou will be part of a team of professionals with short communication lines. The Connectivity Specialist will report to the Team Lead sitting in the Netherlands (EMEA). Working for NextPax means working closely with technical and/or commercial teams of all major online travel companies like Booking.Com, Airbnb, Tiket.Com, Trip.Com, Agoda, Google, Marriott, Expedia, Vrbo, and so on.Full-time job (40 hours a week); International work environment; Personal growthand challenging work with endless possibilities; Fantastic colleagues.About NextPax B.V.Over the years, NextPax has seen rapid growth to become a leading channel manager specializing in providing seamless, two-way connections between property management systems and distribution channels worldwide.We've been able to work with some of the largest partners in the world, which provided our team with a wealth of experience. We've come to understand, from an inside perspective, the competitive demand of the market, and the subsequent need for enhanced automation and conversion