Consultant

Sutherland is seeking a reliable and technical person to join us as Customer Support Expert!. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**In this role, you will get to**:Provide exceptional customer service to restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more. You will also navigate processes to properly escalate and coordinate customer responses according to company values.You not only will give away your experience and expertise with empathy, but you'll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.- When joining our team, you get:_- Direct hiring and benefits beyond what's mandated by law- Competitive wage- Performance bonus- 40 hours per week (2 days off)- Pantry vouchers- Insurance for Minor medical expenses- Life insurance- Paid Training- Growth opportunities- Excellent verbal and communication skills (B2 English proficiency).- 1 year of experience in customer service (Business-To-Business strongly preferrable)- Technical savvy (understands or have used macOS vs. Android, Windows, etc.)- Basic Microsoft Office (Outlook, Word, Excel) experience required- Call center experience preferrable- Negotiation skills, able to engage and reach agreements with the clients.- Schedule availability- Restaurant industry familiarity preferrable