Consultant

Sutherland is seeking an attentive and goal-oriented person to join us as a **Customer Support Expert**.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Support Expert in this role get to**:
**Provide exceptional customer service**: To restaurant owners and managers by responding inquiries related to card reader issues, online ordering set up and much more.
**Navigate processes to properly escalate and coordinate customer responses**: According to company values.
**You not only will give away your experience and expertise with empathy**: You'll also expand your knowledge of hardware and POS software through trainings, articles, and everyday tasks.
**When joining our team, you get**:

- Direct hiring and benefits beyond what's mandated by law
- Competitive wage
- Performance bonus
- 40 hours per week (2 days off)
- Pantry vouchers
- Insurance for Minor medical expenses
- Life insurance
- Paid Training
- Growth opportunities
- Excellent verbal and communication skills (B2 English proficiency).
- 1 year of experience in customer service (Business-To-Business strongly preferrable)
- Technical savvy (understands or have used macOS vs. Android, Windows, etc.)
- Basic Microsoft Office (Outlook, Word, Excel) experience required
- Call center experience preferrable
- Negotiation skills, able to engage and reach agreements with the clients.
- Schedule availability
- Restaurant industry familiarity preferrable