.**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.**About the opportunity****Type**: Full-time, salaried, plus yearly bonus**Travel**: 25% - 50% when travel resumes to normal**What we are seeking**: Applicant with general Microsoft CRM Dynamics System Administration background, and/or on-campus experience managing CRM Recruit/Advise. Working in admissions, recruitment, student outreach, advising, and/or student success offices at a college/university is highly desired.**Where you will make an impact**- Deliver all project deliverables on scope, on time and on budget with exceptional quality.- Maintain current expertise with latest technologies and tools to bring more efficiencies to the development process.- Problem solving to diagnose a problem, gather supporting evidence to present to others to help solve the problem.- Supporting customers to make a smooth transition from their existing systems and processes to new tools and processes through implementation efforts and, where appropriate ongoing consulting. Providing change management advice as appropriate- Business process review and analysis of client business requirements. Gather and document business requirements, discuss with clients, advising on the adoption of industry-wide practice, and brief the implementation team on requirements.Working collaboratively with clients to derive maximum value from Ellucian solutions.- Using a disciplined methodology, refine onsite engagement agendas, interview protocols, conduct large group presentations, and lead working group sessions that involve all key stakeholders and achieve engagement goals.- Take active role in leading, identifying, communicating, and advancing internal process improvement suggestions/initiatives- Participate in Ellucian company-wide cross-departmental initiatives as required- Provide excellent higher education client service and timely problem resolution to reported issues.- Oversee successful implementations in area of expertise including activities such as keeping clients on track, recognizing and communicating 'red flag' issues, and working closely with the assigned project manager.- Consistently maintain established client satisfaction rating for services provided