In this role, you'll work directly with our customers to implement, configure, provide training, and deliver use-case consulting. You'll represent Dynatrace as a trusted adviser, guiding customers along their digital transformation journeys. You'll have the opportunity to learn new technologies while using your existing knowledge of web applications.Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challenges. The Dynatrace Platform touches multiple groups, making this a visible position within our customers. It helps to be personable and outgoing because you'll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executives. You'll be the direct cause of "wow!" experiences at our customers.Define and deliver education sessions focused on Dynatrace solutions in our customers' environmentsConsult with customers to understand, and then meet, their business and technical goalsInstall, configure, and troubleshoot Dynatrace productsServe as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledgeIdentify key "Business Modeling" integration opportunities, especially around reporting, alerting, dashboards, SLAs, etc.Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practicesUse Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great "aha!" momentsParticipate in project scopingBuild relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecyclePartner with the sales team as needed in presales technical sessionsRecommend complementary products or product features to meet customer goals#J-18808-Ljbffr