.**About Us**Bringing True Hospitality to the world.We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.We're growing; grow with us.**Your dayto day**Provide consultation and customer service support to ownership and management of hotels in a pre-determined territory within the region. Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. Guide the New Hotel Opening process for all hotels in an assigned territory specific to ground break status and opening day activities.Essential Duties and Responsibilities- Contact and consult with hotel owners, operators and hotel management company staff of both franchised and company owned/managed properties on specific revenue opportunities by way of targeted outbound telephone campaigns. Develop rapport with hotel owners and serve as a resource to provide information and refer to appropriate specialty areas for service.- Answer inbound inquiries and requests from the hotel community on a variety of initiatives and standards including, but not limited to: new programs and promotions; hotel operations; and rate and inventory management services.- Guide work associates in the development of procedures for hotel executional elements in areas such as guest services/relations, reservations, sales, and food & beverage, based on knowledge of ongoing hotel issues obtained from daily contact with hotel management.- Establish contact with owners and/or new hotel opening project managers to familiarize them with the opening process upon license execution.- Convey opening day activities to key hotel management staff to ensure hotel staff are adequately trained, systems are utilized effectively, and hotels are operating according to standards and best practices. Refer management staff to appropriate parties (Area Managers, Revenue Manager, Training Department, IT, etc.) as appropriate to resolve ongoing issues and needs.- Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams.**What we need from you**Education- Bachelor's degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience