The CX (Customer Importante empresa) Delivery Centers provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Importante empresa delivery teams.
CX Centers highly technical, global resources support customer engagements in all theaters acting as a seamless delivery partner to Customer Importante empresa theatre teams.These capabilities expand Importante empresa's technical reach across all Importante empresa architectures.
Through our network of CX Delivery Centers (GDCs) we enable delivery of innovative services and solutions.
Our collaborative delivery model drives scalability, productivity and innovation across the Services organization.CX Centers are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh - enabling a more consistent and relevant customer Importante empresa across barriers of time zone, language and local regulations.The TeamCX - Migration Services TeamCome join the Migration team in the CX Centers focusing on all SP and Enterprise technologies as a Network Consulting Engineer.
We need a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
With a seasoned mix of broad and deep networking knowledge and specific area expertise, as well as excellent Customer Relationship Management skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
If you have competitive knowledge then it is a definite plus.
Role & Responsibilities - Responsible for delivering Importante empresa Advanced Services in the area of Routing and switching, which includes Advisory, Implementation and Migration services, within large Enterprise or Service Provider environments.
- Provides guidance and oversight to team members giving technical support for customers during software and hardware upgrades.
- Interacts with Importante empresa's customers working within an extended cross-functional team including project manager and account team members (Products and Services Sales; Systems and Consulting Systems Engineers).
- Creates customer deliverable documentation including Design documents, Migration Plan and Test Plans for the campus networks.
- Participates and facilitates design workshops and delivers consultancy services to customer.
- Works to understand the changing business needs and help aligning team goals to provide meaningful solutions for our customers.
- Works, with both internal and external teams, to come up with ways to optimize processes, and to improve productivity using automation wherever possible - Demonstrates thought leadership in solving customer's technology challenges and helps achieve their business outcomes.
- Acts as the technical specialist for most complex deployments and as a technical team leader in key engagements.
- Builds trusted relationships with customers & stakeholders - Cooperates in the process of capturing, developing, sharing,and effectively using organizational knowledge and lead knowledge management - Participates to drive continuous improvement as a key practice.
Desired Skills - Hands-on Importante empresa on Enterprise product lines like 2900, Cat 3600, 3800, 4500, 6500ASR1K, 7200, ISR 4400.
- Importante empresa on Nexus Products N7K, N5K, N9K,N3K - Cat9k, SD-WAN product lines knowledge will be an added advantage.
- Prior Importante empresa with SDA-DNAC or SD-WAN Viptela will be added advantage.
- Excellent technical capabilities and a well-established background in the network Implementation arena are required for this role.
DHCP, OSPF, BGP, EIGRP etc - Importante empresa with designing L2 and L3 vlan's along with network segmentation on above Importante empresa platforms will be desirable.
- Working knowledge and Importante empresa VLANs, WAN, OSPF, QoS, Multicast is a must.
- Deep Hands-on Importante empresa in Installation, Configuration and troubleshooting and/or Network Solution designing of Importante empresa Routers and switches.
Typical Deliverables includes but not limited to
- customer audits, config translations & features; Automated/Scripted discovery audit & data validation of connected/end devices; Optional Lab testing / validation services for service/feature interop.
- Strong technical skills in Switching concepts, Campus switching, Switch stacking, routing technologies including NAT, route-filtering and redistribution, software/HW upgrades/downgrades etc.
- Good troubleshooting skills and understanding of implementation & deployment methodologies (HLD, LLD, Migration strategy, Change management process, MOP etc) - Flexible working hours (weekend change windows) - A good communications skill is a must.
Must have a demonstrated ability to relate to customer representatives at various levels.
- Must have good technical writing skills in Importante empresa Word & Excel and have Importante empresa in writing high test and implementation / Migration plans.
- Must be proficient in using Importante empresa Visio for creation of Network Design/topologies - Coding or Scripting skills would be an added advantage - Skills and Importante empresa in working independently, determining methods and procedures.
- Strong interpersonal and team work skills.
Minimum Qualifications - Requires BS/BE/B.Tech degree or equivalent.
- 6+ years of related Importante empresa in IT industry.
- 5 to 10 years of Importante empresa in Importante empresa R&S technologies.
- Certified Expertise in Routing and Switching (CCNP or equivalent, CCIE desired).
- Certified in Process Areas (ITIL/ TOGAF/ ISO) Working Knowledge in Quality Systems and Industry Standards would be an added advantage - Working exposure and Importante empresa in Financial/Retail sector will be preferred.