Our Customer Success Presales Team provides NetSuite implementation, product and industry thought leadership during the sales cycle. They do this by identifying prospect's business objectives and aligning those to our SuiteSuccess product offerings. This includes scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy. CS Presales team members work with a variety of stakeholders including prospect's C-Level executives and Oracle NetSuite's Account Executives, Solution Consultants, Solution Architects, Delivery Consultants and Sales Leadership.
This individual contributor role, as a Customer Success Advisor, is responsible for contributing to deal strategy, for pitching the value propositions of CS to Direct Sales, Solution Consultants, and prospects, and for scoping, estimating, documenting, and communicating the prospect's solution and implementation strategy.
Responsibilities include: Leveraging industry knowledge to influence deal, solution, and implementation strategyDeveloping a strong working relationship with the Direct Sales teamLead the Sales Motion with the Direct Sales Account Executive (AE) to ensure that all required activities are effectively implementedCollaborate with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution and continue to build product knowledgeAdvocate for our SuiteSuccess methodology and communicate the advantages it provides to both prospects and the sales teamTranslate a prospect's business objectives and processes to the SuiteSuccess SKU to develop the appropriate scope, estimate and SOW.Create and deliver a tailored proposal to prospects and reinforce our CS value propositions Handle objections effectively and negotiate with prospects regarding inclusions and exclusions to scopeMaintain the CS Engagement Record (CSER) by regularly updating notes related to the deal status, major design changes, estimated hours, SKU, etc.Developing the team's resources by coaching and mentoring junior resources on the teamDeveloping strong working relationships outside of your team to use resources across Oracle NetSuite as neededContribute to continuous improvement by communicating and developing key ideas and participating in internal team or organization improvement initiativesPreferred Entry Qualifications/Skills include: Bachelors' degree preferably in Business, Accounting, Computer Science, Business Development or equivalent3+ years of experience as a successful technology implementation consultant/project manager and 1+ years experience within a given industrySales and implementation acumenAbove average ability to optimally communicate verbally and in writingAbility to acquire and maintain an understanding of Oracle NetSuite products and industriesTakes initiative and must always have positive/professional attitudeAbility to consistently create and deliver strong presentations (i.e. PowerPoint)Ability to work independently and collaboratively across teamsAbility to build relationshipsLife at Oracle: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.
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Career Level - IC3
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