Bachelors' degree preferably in Business, Operations Management, Accounting, Business Development, Supply Chain Management or equivalent
- 3+ years of experience as a successful technology implementation consultant/project manager and 1+ years' experience within a given industry
- Previous NetSuite experience is highly desirable
- Strong understanding of Six-Sigma Lean Manufacturing
- Deep functional knowledge of project-based accounting, job costing, billing & revenue recognition principles
- Preferred industry experience: o Manufacturing (outsourced or vertically-integrated), distribution, fabrication, supply chain, operations management, CPG, food and beverage manufacturing and distribution, agriculture, energy and oil, project management or consulting for aforementioned industries
- Ability to travel 25% - Ability to positively influence prospects and customers in the decision-making process, demonstrable sales acumen
- Above average ability to effectively communicate verbally and in writing - Ability to acquire and maintain an understanding of NetSuite products and industries
- Ability to work under pressure, meet deadlines, and work on multiple deals simultaneously - Ability to work independently and collaboratively
- Takes initiative and able to maintain and display positive and professional attitude
Career Level - IC4
Responsibilities include:
- Leveraging industry knowledge to influence deal, solution, and implementation strategy
- Understanding business operations, financial management and accounting, supply chain management, shop floor operations, and resource management for companies who manufacture or co-manufacturer consumer packaged goods and materials across a variety of industries
- Developing a strong working relationship with the Direct NetSuite Sales team
- Leading the professional services selling motion alongside the Direct Sales Account Executive (AE) to ensure that licensing and services sold provide a complete and communicated solution to the customer at implementation go-live
- Collaborating with the Solution Consultant (SC) to develop a comprehensive understanding of the proposed solution, continuing to build product knowledge, and articulating functional and technical solutions to prospects
- Advocating for our Customer Success SuiteSuccess methodology and communicating the advantages it provides to both prospects and our NetSuite Account Executive (AE) team
- Translating each prospect's business objectives and processes to the appropriate SuiteSuccess SKU and solution to develop and distribute the appropriate scope, estimate and statement of work (SOW)
- Creating and delivering tailored proposals to prospects while reinforcing our CS value propositions
- Handling objections effectively and negotiating with prospects regarding inclusions and exclusions to scope
- Maintaining the CS Engagement Record (CSER) by regularly updating notes related to the deal status, expected close date, forecast percentage, estimated hours, change management assessments, prospect info etc.
- Developing the team's resources by coaching and mentoring junior resources on the team
- Strategically developing and leveraging strong working relationships across the broader NetSuite organization to increase opportunities to drive more CS revenue and ARR - Contributing to CS continuous improvement by developing and communicating key ideas to CS leadership and participating in CS organizational improvement initiatives