Consumer Service Analyst - Call Center - Now Hiring!

What you´ll do Respond inquiries from consumers related to our Laundry product usage through calls and emailsRespond claims from consumers accordinglyReport quality and Reseach & Development on cases derived from consumer inquiriesReport Marketing team on cases received in a monthly basisData analysis from inquiries received What makes you a good fit Intermediate EnglishAdvanced communication skillsPrevious experience in call center desirableHigh resilience and patience to solve inquiries from consumersCustomer service experience desirableMS Office intermediate  Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid and work from anywhere policiesDiverse national and international growth opportunitiesGlobally wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesFlexible BenefitsMeal vouchersSavings fundFriday early finish At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us!
We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.