Country: MexicoLocation: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole Summary:As a Contact Service Agent, you will serve as the first point of contact for all Payroll-related inquiries.Key Job Responsibilities:Intake and manage payroll-related inquiries from employees and Business Unit partnersResolve and close inquiries as the first point of contact where possibleReset payroll employee self-service passwordsProvide a high level of support by ensuring all inquiries are responded to in an efficient, professional, and timely mannerLiaise effectively with the Payroll Team to ensure inquiries are resolved satisfactorilyQualifications:Great command of spoken and written EnglishHigh School degree or equivalent3+ years customer service experience in a call center setting (or in a similar environment helping customers over the phone), using ticketing tools such as (but not limited to): Service Now, or SalesforceExperience with payroll systemsBasic knowledge of PayrollExcellent customer service skillsGood command of MS OfficeStrong written and oral communication skillsStrong analytical skills, accuracy, and attention to detailStrong customer focus and technical aptitude; sense of urgency; strong organizational skillsCarrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link to read the Job Applicant's Privacy Notice#J-18808-Ljbffr