.Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs****Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity**This position contributes to the success of the Pepsi Beverages Company by providing outstanding customer service to customers and employees in the California, Mountain and Midwest Market Units. The agent will answer inbound calls and ensure issues are resolved through the screening and tracking of each request and dispatching to the appropriate Pepsi service team; while also performing follow up on each call to ensure complete resolution.**Your Impact**As a Contact Center Operator your functions would consist of:- Answer and provide outstanding customer service of 50+ calls a day (Based on avg call volume of 500 calls per day)- Process inbound calls to determine appropriate area, (i.E., Delivery, Merchandising, MEM, etc.)- Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.- Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve < 2% abandonment rate goal for the Pepsi Support Center- Maintain complete and accurate documentation within the Customer Service Center Call Log- Maintain an On Target or better performance rating- Contribute toward team goals and objectives- Contribute toward improving National Customer Survey Scores- Communicate with field partners to ensure up-to-date staffing/location contact changesQualifications:**Who Are We Looking For?****Experience**- English language proficiency- Strong PC data entry skills. Typing skills at a minimum of 50+ WPM- Proficient in Microsoft Office Suite - Word, Excel, Outlook and Access. Knowledge of Database Maintenance/creation is preferred- Previous relevant work experience in a customer service-phone based environment- Highly developed listening, analytical, and problem-solving skills- Able to work within a team environment**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs