**Home Office Permanente + prestaciones superiores + prima dominical**
**Horario Sábados y Domingos de 5 PM A 12 AM**
**Primary Purpose of Position**:
The GBS Contact Center Analyst/Order Fullfillment Specialist role is critical to the delivery of timely and quality services and products to Ball customers.
The Contact Center Analyst will be the first line of contact to internal Ball stakeholders and Ball external customers during North Central America and Europe, Middle East, Africa "after hours" windows, fielding queries regarding order issues, logistics status and other operational escalations.
The Contact Center Analyst will be required to only provide a high standard of customer service but will also need to resolve complex operational issues in a fast-paced environment.
**Essential Functions**:
- Serves customers by providing product and service information and resolving product and service problems.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Collaborate with other functional and technical teams on business needs and information as required as part of issue resolution.
- Maintains a positive, empathetic, and professional attitude toward internal and external contacts at all times.
- Responds promptly to customer inquiries (internal and external).
- Communicates with customers through various channels.
- Acknowledges and resolves customer complaints.
- Keeps records of customer interactions, transactions, comments, and complaints.
- Communicates and coordinates with colleagues as necessary.
- Provides feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Position Requirements**:
Knowledge/Skills/Abilities:
- Bachelor's degree required
- Job related experience for 3 years minimum
- Proven ability to work with cross functional teams in a matrixed organization.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Strong attention to detail and high quality of work output
- Ability to effectively prioritize and execute tasks while under pressure
- Must be able to handle sensitive related and proprietary information in a confidential manner
- Must follow company policies, procedures, practices, and standards of conduct as outlined in the Ball Corporation manuals
- Must maintain professional competence, ethical integrity, knowledge, and skills
Tipo de puesto: Tiempo completo, Medio tiempo
Salario: $15,500.00 - $16,500.00 al mes
Beneficios:
- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Pago complementario:
- Bono anual
Tipo de jornada:
- Turno de 8 horas
Idioma:
- Inglés?
(Deseable)