Contact Center Supervisor

**Vacante para la empresa Afni, Inc. en Industrial -Monterrey, Nuevo León**:The Contact Center Supervisor will supervise and develop a team of call center agents. You'll drive performance, build a team, and help develop individual skills.**Activities**- Work with a team of people and help them get the most out of their natural talents.- Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.- Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.- Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.- Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.- Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.**Requirements**:- Have +2 years of supervisory experience.- Background in sales, customer service, retail, telecommunications, or related field preferred.- Possess a strong service background with the ability to drive results for your team.- Are a strong leader and good relationship builder.- Have a naturally positive attitude.- Know your way around Microsoft Office products.- Are a problem-solver with a genuine desire to help people be successful.- Can work on more than one thing at a time and know how to prioritize.**Nível de educación deseada**:Media Superior**Nível de experiência deseada**:Nível Experto**Función departamental**:Atención al cliente**Industria**:Call Centers / Telemarketing**Habilidades**:- Time Management- Sales- KPI Performance