Contact Center Supervisor

**Vacante para la empresa Afni, Inc. en Industrial -Monterrey, Nuevo León**:
The Contact Center Supervisor will supervise and develop a team of call center agents. You'll drive performance, build a team, and help develop individual skills.

**Activities**
- Work with a team of people and help them get the most out of their natural talents.
- Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
- Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
- Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
- Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
- Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

**Requirements**:

- Have +2 years of supervisory experience.
- Background in sales, customer service, retail, telecommunications, or related field preferred.
- Possess a strong service background with the ability to drive results for your team.
- Are a strong leader and good relationship builder.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Atención al cliente

**Industria**:
Call Centers / Telemarketing

**Habilidades**:

- Time Management
- Sales
- KPI Performance