Contact Center Supervisor - Interpretation Services

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Interpretation Services team.
This role is crucial in ensuring that our interpretation services meet the highest standards of quality and efficiency.
As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.The Contact Center Supervisor will be responsible for overseeing the day-to-day operations of our interpretation call center, managing a diverse team of interpreters, and ensuring that all interactions are handled with professionalism and accuracy.
This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.RequirementsHigh school diploma or equivalent; Bachelor's degree in a related field preferredMinimum of 2 years experience in a contact center services roleAt least 1 year of supervisory or team leader experienceFluency in at least two languages (including English) requiredStrong leadership and motivational skillsExcellent communication and interpersonal skillsKnowledge of interpretation services and relevant industry standards preferredAbility to manage escalated issues with professionalismProficiency in Microsoft Office Suite and experience with contact center softwareBenefitsAll legal benefitsMedical Insurance (Gastos Medicos Mayores)Life InsuranceSavings fundPaid TrainingSeniority levelMid-Senior levelEmployment typeFull-timeJob functionAdministrativeIndustriesNon-profit Organizations and Primary and Secondary Education#J-18808-Ljbffr