Contact Center Support Specialist

**Contact Center Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Contact Center Support Specialist is the first point of contact for spare parts for robots and attachments customers and business partners of the Robotics & Discrete Automation in San Luis Potosi. In this role and using your customer service skills and knowledge, you will aid team by reacting to customer inquiries.

**This position reports to**:
Business Manager - Portfolio

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- Engineering or bachelor's degree completed.
- 1-2 years of Customer support experience.
- Experience in management of purchase orders.
- SAP and salesforce experience.
- Willingness to travel.
- Valid visa and passport are desirable.
- Advanced English level.

**More about us**: