Content Maintenance/Engagement Monitoring/Communications Delivery Services Professional Location: Guadalajara, Mexico
Reports to Digital Solutions, Vendor Management, Insights & Reporting Services Professional Lead
Manage organization-wide engagement surveys, distribute internal communications, and maintain portal content as required to ensure understanding across the employee and manager populations and facilitate the self-service experience. They will partner with functional SMEs to deliver communications and update documentation based on identification of required content updates.
Key Deliverables Work with content contributors/owners to define and author content (strategy, policy, procedures, news, etc.) for portal site Manage publishing of content to portal site Update documentation based on proactive identification of required content updates and by managing change requests and working with requestors to understand requirements Ensure content is always up to date, relevant, and consistent through documentation audits Work with appropriate parties to manage translation of content as needed Distribute internal communications Desired behaviors and attributes: Written communications expertise Ability to communicate clearly and effectively to a broad business audience Detail-oriented execution of routine and complex processes Demonstrates project management discipline to coordinate with SMEs and functional experts in order to develop effective content University Degree or equivalent experience in a related field 1-2 years service center experience with direct customer interaction Familiar with content management practices and processes preferred Digitally savvy and proficient in the use of digital tools to engage internal or external customers Familiar with processes to develop, test and deploy digital tools Proven time management skills, and a strong sense of urgency Ability to quickly comprehend requirements and carry out transactions in accordance with set standards Ability to establish effective professional working relationships Problem-solving skills and a customer service orientation Able to run reports and interpret data to conduct analysis Consistent exercise of judgment and escalation as necessary to resolve problems Strong work ethic, integrity and personal accountability Strong communication and interpersonal skills and a collaborative team spirit Proficient use of applicable technology and MS Office Demonstrated ability to communicate verbally and in writing Multi-lingual fluency: English (Required) plus one or more of the following: Spanish, Portuguese Limited travel May require non-standard work hours Language Skills & Proficiency - Verbal & Written English (Must have) - High
Portuguese (Nice to have) - Medium
Relocation Available:
No
