**Content Maintenance/Engagement Monitoring/Communications Delivery Services Professional**Location: Guadalajara, MexicoReports to Digital Solutions, Vendor Management, Insights & Reporting Services Professional LeadManage organization-wide engagement surveys, distribute internal communications, and maintain portal content as required to ensure understanding across the employee and manager populations and facilitate the self-service experience. They will partner with functional SMEs to deliver communications and update documentation based on identification of required content updates.**Key Deliverables**- Work with content contributors/owners to define and author content (strategy, policy, procedures, news, etc.) for portal site- Manage publishing of content to portal site- Update documentation based on proactive identification of required content updates and by managing change requests and working with requestors to understand requirements- Ensure content is always up to date, relevant, and consistent through documentation audits- Work with appropriate parties to manage translation of content as needed- Distribute internal communications**Desired behaviors and attributes**:- Written communications expertise- Ability to communicate clearly and effectively to a broad business audience- Detail-oriented execution of routine and complex processes- Demonstrates project management discipline to coordinate with SMEs and functional experts in order to develop effective content- University Degree or equivalent experience in a related field- 1-2 years service center experience with direct customer interaction- Familiar with content management practices and processes preferred- Digitally savvy and proficient in the use of digital tools to engage internal or external customers- Familiar with processes to develop, test and deploy digital tools- Proven time management skills, and a strong sense of urgency- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards- Ability to establish effective professional working relationships- Problem-solving skills and a customer service orientation- Able to run reports and interpret data to conduct analysis- Consistent exercise of judgment and escalation as necessary to resolve problems- Strong work ethic, integrity and personal accountability- Strong communication and interpersonal skills and a collaborative team spirit- Proficient use of applicable technology and MS Office- Demonstrated ability to communicate verbally and in writing- Multi-lingual fluency: English (required) plus one or more of the following: Spanish, Portuguese- Limited travel- May require non-standard work hours**Language Skills & Proficiency - **Verbal & Written**English (Must have) - HighPortuguese (Nice to have) - Medium**Relocation Available**:No
