**Location**- Monterrey, Mexico**Job ID**- 0000012401**Category**- Quality Management- The Continuous Improvement Manager within Service Experience is part of Business Services Operations (BSO). We provide specialist knowledge, strive for process and operational excellence across business areas with focus on end-to-end processes. Our aspiration is to support the LEGO Group to become better, faster and cost effective by championing and inspiring for business improvements by leading and enabling improvements and problem-solving activities.**Core Responsibilities**:- Identify & drive end to end performance and optimization with focus on productivity and quality.- Act as a trusted advisor through value-based partner management with open and clear communication.- Inspire and drive standardisation and governance of global end to end processes, enabling for further digitalisation and automation.- Close collaboration and team member management together with the BSO Center of Expertise projects and other key internal and external collaborators.- Strong focus on Customer Value, Customer Experience and Problem-Solving activities.- Build and develop CI capabilities in Business Service Operation.**Do you have what it takes**:- Extensive experience with process and operational excellence, leadership direction setting, optimisation and management.- A high level of continuous improvement, coaching and problem-solving skills with strong motivation for doing it a bit better every day.- Analytic & data understanding with experience on how to use the insight for continuous improvements & problem solving.- Good understanding of what it takes to deliver a good experience from a user perspective, including creating user / experience journeys.**Join the global LEGO® team**We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."Thank you for sharing our global commitment to Children's Rights.Build your career brick by brick at the LEGO Group.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.