Control Tower

Control Tower Agent ProfileSupervision, control and monitoring of a 3PL operation (focused on the delivery of e-Commerce packages) in order to meet the standards, KPIs and needs that the company requires- Monitoring of package dispatch in adequate operating time.- Constant communication with 3PL provider- Supervision of routes and logistics of each 3PL provider- Support in operational queries and retraining for 3PL provider- Ensure that the operation meets the required standards (compliance with KPI)- Develop action plans in conjunction with providers for areas of improvement (detection of root causes in operational non-compliance issues)- Operational report on the operation (incidents, operational risks, impacts and operational closure)- Confirm closures of pending packages in the internal system (backlog control)- Support to customer service to follow up on undelivered packages as well as investigation and resolution of PNR (fake delivery).- Preparation of additional reports related to the provider's operationTipo de puesto: Tiempo completoSueldo: $15,000.00 - $23,000.00 al mes