.The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.
The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.Responsibilities:Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.Provide people management and development responsibilities and ensure team service level standards are met.Liaise with Compliance department and senior management within business units supported.Oversee new client onboarding and implement process enhancements to improve client onboarding experience.Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.Monitor account refresh activity daily to ensure regulatory/document requirements are met.Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.Operate with a limited level of direct supervision.Exercise independence of judgement and autonomy.Act as SME to senior stakeholders and/or other team members.Manage teams effectively.Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.Qualifications:5-8 years of experience.Education:Bachelor's degree/University degree or equivalent experience.Habilidades:Gestión de base de datos.Business Intelligence.Análisis de Negocio.ETL.Modelado (Mash-up).Reporting.Automatización de reportes.Gestión de procesos para niveles de servicio.Tiempo de atención.Tiempo de respuesta.Gestión de procesos regulatorios a nivel de datos.Cumplimiento de metas.Calificaciones:De 2 a 4 años de experiencia, indispensable.SQL Intermedio.Manejo avanzado de Excel, Access y paquetería office.Manejo de herramientas de visualización de datos.Alta atención al Detalle.Inglés Intermedio.Deseable experiencia en áreas bancarias.Deseable conocimiento en productos de Cash Management.Deseable experiencia en documentación de Procesos para Banca.Deseable experiencia de procesos Regulatorios a nivel Global o Local.Educación:Licenciatura/título universitario o experiencia equivalente.Habilidades:Negociación.Metodología de procesos.Relaciones públicas.Análisis numérico.Metodología ágil para desarrollo y entrega de proyectos