The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.Responsibilities:Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.Provide people management and development responsibilities and ensure team service level standards are met.Liaise with Compliance department and senior management within business units supported.Oversee new client onboarding and implement process enhancements to improve client onboarding experience.Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.Monitor account refresh activity daily to ensure regulatory/document requirements are met.Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and/or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:5-8 years of experience.Education:Bachelor's degree/University degree or equivalent experience.Habilidades:NegociaciónMetodología de procesosRelaciones públicasAnálisis numéricoMetodología ágil para desarrollo y entrega de proyectosTolerancia a la frustraciónOrientación a resultadosTrabajo en equipoTrabajo bajo presiónProactividadToma de decisionesJob Family Group: Compliance and ControlJob Family: Business KYCTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.#J-18808-Ljbffr