.**Accountabilities**- Assists in handling all Auto Crew Call exceptions.- Helps manage the Auto Crew Call system to support the transportation plan.- Helps make hotel and motel reservations for crews.- Coordinates with Works with taxi companies to transport crews between the trains and their lodging facility.- Assists in issuance of bulletins and abolishment notices for train and yard jobs.- Helps with creation of daily and monthly reports.- Monitors and regulates crew boards at each location.- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results.- Demonstrates KCS's commitment to being ONE TEAM - Living a Speak Up Culture - by using communication and interpersonal skills to enhance inclusion, civility, respect, innovation, safety, customer focus, teamwork within KCS, while encouraging and enabling others to do the same.- Defines and communicates clearly the teams roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides pinpointed (specific & measurable) feedback on performance.- Develops and retains a strong team of high performers; creates a challenging and rewarding work environment; organizes a diverse group of people into a cohesive team to leverage their energy, knowledge and skills; creates grassroots / localized events to train & develop others - including location-specific safety training, localized Speak Up events, regular recognition or team-building activities.- Exemplifies KCS Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders.***Required**- High School diploma or equivalent- Minimum two (2) years of relevant operations experience, or equivalent combination of education and experience- Acumen in one or more disciplines of railroad operations**Preferred****Working Conditions**- Shift work is an essential function of this job. Employees must have the ability and willingness to support critically important railroad operations 24 hours per day/7 days per week, working various shifts as assigned. Schedule assignments may include after-hours, weekends and holidays.- On-call responsibilities are an essential function of this job. Employees must have the ability and willingness to support operations of critically important systems and/or processes 24 hours per day/7 days per week. On-call assignments may include after-hours, weekends and holidays.- This position may require mínimal travel up to 10% of the time
