This employee can be based anywhere in Mexico.**What we offer**:- Career Development- Competitive Compensation and Benefits- Pay Transparency- Global Opportunities- Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.**Tasks and Qualifications**:**This is What You Will do in This Role**:- Participates in the support of semi-complex systems that integrate hardware and software.- Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.- Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction- Provides troubleshooting expertise to Dematic's customers- Travel between 10-20% to different customer locations which may include weekends and overtime**What We are Looking For**:- Bachelor's Degree- 2+ year's experience in a related field providing Customer Service Support- Experience with Allen Bradley Logix PLC controls platforms- Experience with controls hardware troubleshooting- Siemens and Modicon PLC experience a plus- Electrical troubleshooting experience- Strong Customer Service mentality- Strong verbal communication skills over the phone- Ability to work independently- Ability to work nights