.About StoriStori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico's Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.The RoleWe are looking for a talented and experienced Conversational UX Designer with a specialization in chatbot interfaces to join our dynamic team at Stori. In this role, you will be responsible for crafting intuitive, engaging, and effective conversational experiences that drive user satisfaction and achieve business goals through WhatsApp. You will live in the intersection of UX Design, Copywriting, Data, and Artificial Intelligence, and your expertise will transform user needs and behaviors into conversational flows, making complex interactions feel simple and frictionless.Experience3+ years of experience in conversational design or UX Design, with at least 2 years focused on chatbot interfacesExperience with UX WritingProven track record of designing and implementing successful chatbots (you can point us to a few examples of live chatbots that you worked on)Knowledge of quantitative and qualitative user research and user testing methodologiesFamiliarity with chatbot development platforms such as Gupshup, Yalo, Truora, Botmaker, etc
