.**Description**This position is in charge of running the Transportation Service Plan (TSP) in coordination with all terminals along the KCSM network. Define plans and priorities to meet department commitments aligned with company goals and financial responsibilities. Focused on the continuous improvement of internal processes. Is responsible for a specific group of train dispatchers working as their direct supervisor, delivering timely and constructive coaching and feedback to the team to develop individuals and take them to the next level of performance.**Accountabilities**- Plans and executes safe operation LOR by monitoring compliance of safety rules and regulations dictated in our GCOR/RIT.- Executes the activities defined in the NOC Safety Action Plan, including OTS program, field visits, daily safety briefings, and safety blitzes. This includes the planning and execution of the inspection/recon trips along with Engineering department and the rest of the NOC staff.- Delivers operational results that align with department's goals in terms of gross velocity and train delays, train length, recrews, TTOD, movements LOR, etc.- Works with MLU and the crew office to ensure the most efficient utilization and balancing of both resources: power and crews.- Joins efforts with transportation field operations and the different support desks such as MACM, RFE and engineering department to address service interruptions and ensure a safe and efficient return to operations.- Gives Follow up on specific customer needs and urgent requirements in coordination with fleet distribution, customer solutions and/or sales & marketing teams.- Supervises the performance of train dispatchers and provides mentoring and develops individuals.- Plans the work schedule for the Corridor Manager desks, ensuring a 24/7 coverage.- Participates in the selection process of new Dispatchers and new Jr. Corridor Mangers.- Works with other railroads to ensure efficient and safe train planning and execution in the different connection locations in KCSM network.- Ensures MCS system is updated with current info regarding train operations.- Participates in the interview and selection process of train dispatchers and Jr. Corridor Managers.- Helps train and prepare new Corridor Mangers- Understands the relevant business metrics and applies effective tactics to sustain a culture of operational effectiveness that produces teams of high performing, engaged and empowered operational leaders.- Identifies when a rule/regulation/policy has been violated and has one-on-one accountability conversations with an individual who has not met expectations, using KCS Candor, Aligning the Stars & KCS ABC's, and have the individual produce better results
