.**Description**The eBusiness Coordinator is at the forefront of educating customers on all aspects of shipping with CPKC including but not limited to: finance, inventory, transit, business reviews, liaising between customer and internal CPKC teams.The position advocates on behalf of customers where service issues exist while maintaining the integrity of CPKC and exhibiting confidentiality as appropriate.**Accountabilities**- Deliver world-class service to customers that supports profitable growth and meets ongoing customer requirements.- Lead, develop, plan and implement the key objectives outlined under Service Strategy (deliver results for customers, wow customers daily, build strong customer relationships / partnerships, assess/anticipate customer needs).- Addresses customer issues with CPKC's electronic offerings as they are identified; EDI, Billing and Customer Portal.- Deploys and supports mid-high complexity customer electronic solutions, ensuring customer commitments are met in a timely and cost-effective manner.- Conducts remote training, system overviews and provides knowledge sharing opportunities via webinars, etc. to both internal and external users of Customer Station portal.- Provides full training and enhanced onboarding technical and procedural guidance to new intermodal and carload customers.- Actively participates in new projects and implementation on new technology.- Solicits feedback from customers to identify opportunities for service improvement.- Possesses a good understanding of customers business, industry and supply chain needs.- Provides data analyses to identify customer trends, invoice and billing processes and provision of data metrics for internal teams.- Highly developed problem-solving ability to quickly assess and triage internal system vs. external system customer/human error issues and provide an optimum solution.- Handles all aspects of project management on small projects including requirements development and documentation, implementation plan and testing of solution once delivered to ensure customer usability and functionality